Executive Summary

An accomplished and versatile professional with an impeccable track record of transformation of learning and leadership development. Demonstrated strong business acumen, vision, growth mindset with a reputation built on over 3 decades of experience. Commendable history of thought leadership for advancing strategic direction of businesses through progressive corporate learning strategies, critical to continual growth & business scalability in an evolving global market. With deep expertise in leadership development, talent management, and enterprise-wide learning, she has consistently improved leadership capability and learning effectiveness with demonstrated business impact. A life-long learner, adept in helping people thrive in disruption and uncertainty.

Specialties & Core Competencies:
• Leadership Development
• Learning Design and Delivery
• Managing Learning Function
• Knowledge Management
• Integrated Talent Management
• Organizational Development
• Mentoring & Coaching
• Change Management
• Performance & Competency Management
• Learning Technologies
• Employee Engagement
• Evaluating Learning Impacts
• Business Excellence
• Assessment Centers

Functional Accomplishments:

• Crafting Learning Solutions to bridge the technical capability gaps – Drive various learning initiatives to build specific skills proactively partnering with multiple stakeholders
• Reshaped Leadership Development – Augmented experiences through investigation, experimentation and data-driven analysis when making decisions.
• Focused on Capabilities – Moving up from competency development to developing mindsets and behaviors through competency maps
• Emphasized Digital Thinking – Creating digital awareness and encouraging personalized learning and
“learn from anywhere” concept
• Cultivated Curiosity and Growth Mindset – Providing a learning eco-system that ignites the spark of
desire to learn and grow leading to “Own your own growth” mindset.
• Transformed Learning Methodologies – Multi-modal content and delivery to enable high learner engagement and learning experience.
• Balanced in Virtual In-Person learning and Digital Learning – Blended approaches that leveraged the best of all approaches
• Optimized the inventory of learning resources – Providing options to all associates to develop and grow holistically
• Created high-quality and holistic learner experiences in all phases of people development – Pre- onboarding, Onboarding (30-60-90-day plan), Role-based learning, Upskilling, Re-skilling, Futuristic – be it Domain, Technology and Core-Professional / Leadership

Professional Experience – Summary:

Associate Vice President – Human Resources (Global Head for Knowledge Excellence)
Tavant Nov 2019 – Till Date
Responsible for Redesigning of the Learning Ecosystem, creating a Growth & Continual Learning Culture, Developing a Culture of Knowledge Management and a Holistic Growth among Associates globally.
Key Achievements:
• Led the organization to receive 2 Brandon Hall HCM Excellence Award – 2024 – Gold for “Best Learning Leader” and Silver for Best High Potential Program.
• Led the organization to become Winner of O’Reilly Awards 2024 – Gold for Best in AI Awareness Program.
• Led the organization to receive 2 Brandon Hall HCM Excellence Award – 2023 – Silver for “Advanced Learning Strategy” and Bronze for “Hybrid Learning.”
• Led the organization to become Winner of O’Reilly Awards 2023 – Gold for “Best in Cloud Transformation”
• Led the organization to receive Brandon Hall HCM Excellence Bronze Award – 2022 for Best in the Category – Future of Work for “Best Program for Upskilling Employees”
• Led the organization to become Winner of O’Reilly Awards 2022 – Gold for “Best in Skills Transformation.”
• Developed Vision and Strategy for the function.
• Transforming of the learning culture to become a continual learning organization.
• Supported in achieving Microsoft Gold Partnership by achieving 90% certifications.
• 88% promotions post leadership programs.
• Increase in client satisfaction scores from 3.5 to 4.5.
• 60% Increase in productivity of learners in niche technologies, re-skilling, and upskilling programs
• 100% Utilization of all online learning repositories
• 96% Billing of Fresh graduates within 2 months post learning program.
• Co-created 125 domain and product specific learning content internally with business teams in 2 years.
• Successfully developed, and implemented several frameworks – Knowledge Eco System, Accelerated Learning for Readiness – Creating a Pipeline of consultants for client needs, Bench Learning and Engagement, Next-Gen Leadership, #TavantBootCamp for Freshers, Tavant-Flywheel etc.
• Managed E2E Strategic & Tactical Operations – Proven leader in driving enterprise-wide learning and knowledge initiatives and strategic projects
• Successful roll-out of Adobe Captivate Prime – Learning Management System and other learning technologies / infrastructure to leverage all in-built workflows for maximizing efficiencies.
• Transformed Learning Methodologies, Reshaped leadership development, Instilled Growth Mindset and Focused on Capabilities
• Champion for OKR for HR Function, Champion for Security Practices for HR Function, Core Member to Diversity, Equity, and Inclusion, Implementing – Succession Planning, New Performance Management Framework, and Career Frameworks
• Successfully coached and mentored several senior leaders.

Global Head for Learning and Development Altisource July 2019 – Nov 2019
Responsible for all learning initiatives globally from developing a strategy, Architecting, and Championing the learning and growth experience.
Key Achievements:
• Developed Learning processes to standardize the operational activities, content, and delivery.
• Developed plans for operationalizing the strategy in partnership with the People Experience team and business stakeholders.
• Successfully delivered 4 learning programs in a new blended and structured approach enabling quick transitioning of associates into projects.

Director – Learning and Development Publicis Sapient Apr 2016 – July 2019
Responsible for strategy and execution of all aspects of budgeting, planning, and implementing learning and development initiatives across India. Member of Core Global Strategic team for creating global processes and learning solutions.
Key Achievements:
• Successfully enabled digital transformation. Business Impacts:
o First win from a large financial investment client within 7 months of the DevOps program and became chosen partner for 4 other clients within 1 year.
o 125+ employees certified in SafeAgile within 6 months’ time, with an aim of cultivating agile mindset and bringing agility across organization and our clients – lead to better client engagements and productivity
• Conceptualized, Designed and Delivered Next-Gen Leadership program to support development of managers with relevant tools and thought-leadership. Coverage 120+ participants. Business Impacts: New Business Opportunities, People taking on added responsibilities, Promotions, Accolades from customer on positive experiences.
• Designed and implemented multiple structured blended programs using multi-modal delivery methods in areas such as Big Data, DevOps, Full-Stack Developer, Machine Learning, Artificial Intelligence and Data science, Cloud, Salesforce et al., resulted in new business opportunities as well as added scope on existing projects. Business impact: Winning 3 high value new projects in a span of 7-10 months
• Increased usage of online resources by 80% and 85% in a year’s time enabling Learning Agility
• Increased internal facilitation by 75% within 8 months’ time
• Increased usage of online resources from 15% to 90% in a span of 6 months.
• Successfully coached 100+ leaders using EQ-I 2.0® and MBTi® instruments – Business Impacts: Promotions, Impacts made to Clients, Accolades from Clients

Freelance Consultant and Leadership Coach & Facilitator Self-Employed Jul 2013 – Mar 2016
• Successfully coached senior leaders using EQ-I 2.0® and MBTi® instruments; Designed and Delivered several interventions / learning programs for Senior Level / Middle Level and Front-Line managers
• Successfully conducted Assessment Centers for large organizations (selection as well as development purpose)
• Content development for several learning programs (Managerial / Personality Development)
• Successfully supported organizations in setting up the L&D Function and with developing Leadership Framework
• Delivered Guest Lectures in colleges / organizations

Director – Learning & Knowledge Excellence American Express Feb 2011 – Jul 2013
• Developed Global Financial Operations (GFO) Vision, Strategy and 3 Year Roadmap within 3 months.
• Successfully set up and managed the Learning and Knowledge Excellence function for the division across 4 global locations and 43 markets
• Moved from 21% to 69% Employee Engagement Score (Highest across all Amex Businesses) in Year
1. Sustained the same score next year!
• Delivered beyond scope of work – Beyond GFO, have delivered programs center-wide. For example, Team Building covered 1300+ employees from GFO, GBS, and AET
• WASTE Elimination (Cost Avoidance of $166K) in various learning initiatives / activities (2011) – Introduced innovative ways of learning to embed a culture of continual learning; Cost Savings of $365K in various learning initiatives / activities (2012)
• Ensured 100% compliance for all Enterprise mandatory & Global Business Services highly recommended programs
• Conceptualized, designed & Implemented LEAD 2.0 Next Gen Leadership program covering 140+ leaders using various Interventions and Coaching raising the bar of competencies.
• Led Center EVP initiatives & Partnered with Enterprise Learning Team for various projects.
• Core member of Amex Enterprise Governance Learning Standards team

Head – Learning, Competency and Knowledge Excellence Oracle – GSD Division Oct 2009 – Feb 2011
• Successfully set up and managed the function for the division across 5 global locations
• Developed and Implemented Career development plans and Learning tracks for employees.
• Designed and implemented a 4 level Behavioral / Leadership Program to support various roles.
• Enabled appraisal of Training PAs for SEI CMMi® L5 compliance
• Improved compliance to Accreditation and Certification programs from 11% to 100% within 2 months.
• Enabled cross learning and increased productivity through re-use of knowledge artifacts through several initiatives.

Sr. Corporate Manager- People Development Headstrong Sep 2007 – Aug 2009
• Responsible for the organizational L&D and Business Communication functions. (For India & Manila). Successfully developed and rolled out of the Global Leadership Program, Global Mentoring Program, LMS Implementation, Resource Management, Talent Management
• Received Team of the Year Award consecutively for 2 years.
• Achieved billability of 100% fresher’s in a record time of 6 months, of their joining.
• Designed Leadership Programs and curricula for all levels (Coverage of 14 Exec. Leaders, 35 operational leaders, 25 budding leaders and 75 managers in a year) [Also delivered quite few of these]. Consistently exceed targets by 20 to 25 per cent each time for every program
• Designed and successfully implemented communication framework resulting in an increase of up to 60% communication activities YoY, around Business, People, Process and Emotional themes.
• Developed and Implemented the Framework for Bench Engagement – to reduce Bench Velocity and increase skill and competency using Skill Gap Assessments, individual learning plans and internal projects

Professional Qualifications:

• Certified Learning Strategist – 2024 from Brandon Hall Institute
• Certified Leadership Development Strategist -2024 from Brandon Hall Institute
• Certified Practitioner for Belbin – Team Roles Accreditation
• ICF – Certified Transformational Coach
• ICF – Certified Leadership Coach
• Certified Organizational Development Coach
• Certified Practitioner for EQ-i 2.0®
• Certified Practitioner for EQ-360®
• Certified SAFeAgile 4
• Certified Practitioner for TESI® (Team Emotional and Social Intelligence)
• Certified by Total Quality Talent Management from HR Chally
• Certified Trainer for Situational Leadership II
• Certified Practitioner for MBTi (Myer Briggs Type Indicator)
• ISO 9001:2000 Lead Auditor IRCA, (IATCA A12396)
• Certified Quality Analyst (CQA) from QAI, Reg. No: 5499

Formative Education:
• B.A, English (Hon), 1989 University of Madras
• NIIT (Advanced System Management)

Achievements
• Brandon Hall 2024 Institute – Fellow
• Brandon Hall Gold Winner for HCM Excellence Award – 2024 for Best Learning Leader.
• Received Next Gen Leadership Award from GSDC- March 2024
• Received “The Innovator Award” for Instructor from O’Reilly in the Instructor Engagement Summit – 2023.
• Felicitated as Strategic Thought Leader by GWFM (Global Workforce Force Management)
• Received Top 10 L&D Influencers in the 10th L&D Vision and Innovation Summit and Awards 2023
• Received the “India Team of the Year Award” for 2007 and 2008 from Headstrong
• Presented a research-oriented paper “People Practices of P-CMM” at Asia-Pacific SEPG Conference, 2003.
• Delivered Plenary Session on “Reimagining Learning for Gen-Z – In the Post Pandemic World” at
“Learning Futures Southeast Asia – Virtual Knowledge Exchange” 2021 organized by iVentiv
• Delivered Plenary Session on “Next Gen Leadership – Through a Digital Lens” for Knowledge Exchange Europe (Dec 2022) organized by iVentiv
• Facilitated Sessions for iVentiv Knowledge Exchange USA (Feb 2023)– Balancing Formal and Informal Learning
• Spoke on various topics organized by Learning Forums.
• Published articles on People Matters magazine, CLO Magazine, ATD and Blog (225+).
• Involvement in CSR and Pro-bono initiatives for Employability, Gender Diversity, Women Leadership etc.
• Talent Snack: Unveiling the Growth Engine: Level Up Your Skills, Build Resilience – Speaker in People Matters Tech HR India – August 2024
• A speaker in a Panel discussion on “Explore Learning in the Experiential Age: From Passive to Immersive” for the Global Adobe Learning World 2024.
• Moderator and Speaker of a Power Panel on the Future of Leadership, Technical and Gen-Z Skilling with Emerging Technologies and Gen AI” at GSDC’s Asia L&D Summit
• Speaker at Panel Discussion on Cultivating Leadership From Within HR Katalyst 2.0 organized by Keka HR Dec 2023
• Speaker at 14th Edition Future of L&D Summit & Awards – Oct 2023
• Speaker at HR Exchange Talks: Reimagining Work in the Age of Generative AI – 2023
• Speaker at Culture Conversations – KNOL-Edge Show organized by Knolskape – 2023

Professional memberships:
• ATD (American Society of Training and Development)
• SHRM (Society of Human Resource Management)

Continual Learner
• 17 Certifications from People Matters Master Classes

Well Being: The Road to Resilience
Designing Employee Experience in a Hybrid World
Virtual Recruiting & Onboarding
Performance Management for Hybrid Teams
Virtual Coaching
Virtual Learning: Design & Execute Impactful Virtual Learning Programs
Virtual Team Leader: Reimagine Work & Team Alignment
Virtual Meetings: Effectively Design & Manage
Virtual Meetings
Key to a Successful HR Technology Deployment Going Beyond Jobs: Skills & Work
Reimagining Performance & Growth
Crafting a Sustainable Digital Vision in a Two-Speed World
Everything You Need to Know About Reskilling
Playbook for Designing Employee Experience for NOW of the Work
Accelerating the Road to HR Tech Adoption
Driving Business Productivity and Employee Experience with People Analytics
Rewards & Benefits Journeys

I was also the Navigator (Mentor) for some of the above programs.

• 32 Certifications from Josh Bersin Academy

Certificate: Wellbeing at Work
Certificate: HR in the Age of AI
Certificate: The Remote Work Bootcamp
Certificate: People Analytics
Certificate: The Agile Learning Organization
Certificate: The Strategic HR Business Partner
Certificate: Voice, Values, and HR
Certificate: Performance Management Reimagined
Certificate: People as Competitive Advantage
Certificate: Coaching at Scale
Certificate: The HR Tech Workshop
Certificate: Workplace Public Health
Certificate: Resilient HR
Certificate: Elevating Equity
Certificate: The HR Consultant: A Masterclass with Bill Pelster
Certificate: The Voice of the Employee
Certificate: Hybrid Working
Certificate: Talent Acquisition at a Crossroads
Certificate: The Employee Experience Workshop
Certificate: Leading L&D
Certificate: Design Thinking for HR
Certificate: Human-Centered Leadership
Certificate: Change Agility
Certificate Career and Talent Mobility
Certificate: The New World of Wellbeing
Certificate: The Five Roles of the Manager
Certificate: Advanced EX Technology Workshop Program
Certificate: Accelerating Your HR Career
Certificate: The Organization Design SuperClass
Certificate: The Learning and Development Superclass
Certificate: Artificial Intelligence in HR
Certificate: The Changing Face of Total Rewards

 

• Briefly describe your education, any degrees, certifications, etc.

  • B.A, English (Hon), 1989 University of Madras
  • NIIT (Advanced System Management)
  • Certified Learning Strategist – 2024 from Brandon Hall Institute
  • Certified Leadership Development Strategist -2024 from Brandon Hall Institute
  • Certified Practitioner for Belbin – Team Roles Accreditation
  • ICF – Certified Transformational Coach
  • ICF – Certified Leadership Coach
  • Certified Organizational Development Coach
  • Certified Practitioner for EQ-i 2.0®
  • Certified Practitioner for EQ-360®
  • Certified SAFeAgile 4
  • Certified Practitioner for TESI® (Team Emotional and Social Intelligence)
  • Certified by Total Quality Talent Management from HR Chally
  • Certified Trainer for Situational Leadership II
  • Certified Practitioner for MBTi (Myer Briggs Type Indicator)
  • ISO 9001:2000 Lead Auditor IRCA, (IATCA A12396)
  • Certified Quality Analyst (CQA) from QAI, Reg. No: 5499
  • Brandon Hall Gold Winner for HCM Excellence Award – 2024 for Best Learning Leader.
  • Received Next Gen Leadership Award from GSDC- March 2024
  • Received “The Innovator Award” for Instructor from O’Reilly in the Instructor Engagement Summit – 2023.
  • Felicitated as Strategic Thought Leader by GWFM (Global Workforce Force Management)
  • Received Top 10 L&D Influencers in the 10th L&D Vision and Innovation Summit and Awards 2023