With over 14 years of experience in software engineering, cloud technologies, data management, and business application development, I have demonstrated effective management and leadership skills in complex CRM/Salesforce projects. I am proud to say that I am certified 7 times in Salesforce CRM and AWS practitioner trained. Throughout my career, these projects have generated billions of dollars in revenue, and I have consistently guided teams towards achieving our business goals. 

• Possess over 5 years of experience in successfully managing and leading complex CRM/Salesforce projects and teams, effectively driving them towards achieving business goals.
• Salesforce certified in Platform Dev1, Platform Dev2, Platform Builder, Admin, Sales Cloud, Experience Cloud, Service Cloud and completed AWS Certified Cloud Practitioner training.
• Provide leadership to teams in comprehending sales, service center, and marketing strategies and business requirements, effectively translating them into system and process requirements, and overseeing the successful implementation of the system.
• Foster collaboration with business stakeholders, internal IT teams, data migration experts, security specialists, and release management group members to ensure timely achievement of development milestones with approved designs.
• Proficient in client onboarding processes and conducting Salesforce code reviews, adhering to industry best practices and enterprise patterns.
• Possess strong leadership skills, capable of motivating teams and driving continuous improvement in projects by refining processes to align with team goals.
• Oversee the monitoring of Salesforce platforms and systems, ensuring optimal performance, security, backup, disaster recovery, and adherence to user access processes and plans.
• Identify dependencies on other systems within the overall engineering landscape, enabling the identification of potential solutions for the given problem statement.
• Serve as a liaison between technical and non-technical stakeholders, facilitating effective communication and fostering strong collaboration.
• Provide assistance in training new users, facilitate knowledge transfer to new team members, and actively contribute to the growth of Salesforce.com skills across the organization.
• Expertise in developing applications in Salesforce using technologies such as Lightning, LWC, Aura, and Apex, skilled in creating and executing batch processes in Salesforce to handle large data volumes efficiently and providing complete customization of Salesforce applications to meet specific business requirements.
• Possess extensive experience in integrating systems using SOAP and REST APIs, performing data migration using tools like Data Loader and Workbench, managing deployments, executing SOQL queries, and leveraging out-of-the-box automation tools.
• Proficiently compose technical solution designs and deliver accurate estimations for business requirements, adhering to Salesforce best practices.
• Optimize project support and streamline processes for the company while effectively managing SLAs. Additionally, provide support for regular internal system audits and diligently prepare for upgrades incorporating new Salesforce features and releases.
• Extensive hands-on experience and comprehensive understanding of the entire Salesforce system delivery lifecycle, encompassing design, development, integrations, data migrations/loads, and seamless transition into production operations.
• Successfully deployed Salesforce DevOps methodologies by leveraging industry-leading tools such as Jenkins, Github, Copado, Flosum, and adhering to best practices specific to the Salesforce platform.
• Demonstrated expertise in seamlessly implementing intricate third-party integrations utilizing Mulesoft and AWS, ensuring uninterrupted operations.