Work Experience 

Walmart eCommerce, New York, NY Jan 2023- Present 

Staff Product Manager 

• Analyzing customer issues related to Returns, estimating impact, identifying solutions within & outside of Returns, working with cross functional teams to align on the solution and driving implementation & timelines
• Develop and enhance products for the Returns initiatives and coordinate across Walmart.com, Walmart Stores, Walmart Suppliers and Vendors. This involves managing product roadmaps, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks.
• Partner with key stakeholders in engineering, business and product teams in retail and store to conduct product discovery sessions, product walkthroughs, requirements documentation including risks & dependencies, UX design, initiatives planning & prioritization, and execution of the planned initiatives to meet company KPIs
• Utilize customer & supplier data, customer impact (contact rate, return rate etc.) and voice of customer surveys to define business use case, vision and strategy for returns product solutions to improve customer experience
• Continuous evaluations of product effectiveness using data and analytics to improve efficiency and cost-effectiveness with participating stakeholders

Walmart eCommerce, New York, NY Sep 2021- Dec 2022 

Senior Technical Program Manager 

• Led the customer advocacy program to elevate the voice of a customer and improve the customer online experience by reducing defects and saving $19Million dollars annually
• Led a team of data scientist and data engineers to develop KPIs to analyze customer contact rate (top tier metric) and recommend product enhancements and system improvements. This involved cross functional interaction with product and business team in Supply Chain.
• Established a market manager advocacy program which the objective of creating a seamless escalations process for store managers and help them focus on serving customer Vs reducing store operational defects

 

Ernst & Young LLP, New York, NY July 2019 – Aug 2021 

Technical Program Manager, Technology Consulting 

• Led a technical team to develop a Loan Forgiveness Tool for payroll package protection act under COVID regulation. This tool brought in a growth revenue of $5.5 million dollars. Key activities included overseeing workflow design, UI design, development, testing and release cycles
• Led an agile program at a large investment bank to automate a credit portfolio assessment process which identified high risk counterparties and saved $500k annually. Worked closely with Head of Credit Products to report project status, define requirements & train 120+ analysts
• Led a data controls workstream at a large investment bank which saved $1million dollars audit fine by implementing a controls system within 4 months. The control system monitored and created audit trails of data files which were used by financial models to calculate capital for stress scenarios.
• Led an Impairments Program for a large bank to identify and remediate critical gaps in regulatory processes within 5 months. Worked with finance, treasury, risk and legal to conduct an enterprise-wide data risk assessment which saved the bank from federal penalties

Ernst & Young LLP, New York, NY July 2016 – July 2019 

Senior Consultant, Technology Consulting 

• Managed a 6 membered team to develop an MVP for a stress scenario calculator for a large foreign bank which saved the bank $1.2 million dollars. Key activities included project roadmap, weekly status to C-Suite execs and collaborating implementation across work streams
• Worked with the Head of the Digital Products Lab and 2 data scientists at a large bank to implement a daily case manager workflow tool to review the daily financial health of all the bank’s counterparties. The results were published out of Qlik dashboards to C-suite Execs. This helped the bank avoid credit risk penalties close $1 million from the Fed
• Streamlined data sourcing and reduced cost by ~70% for a large investment bank by leading a data sourcing automation framework for balance sheet and associated models. The key activities included source identification for 25 feeds, data standardization, data dictionary creation, data quality profiling and rules definition

Ernst & Young LLP, New York, NY July 2014 – July 2016 

Consultant, Technology Consulting 

• Improved the process of a reporting workflow by 40% by building an end-to-end automated tactical solution using SQL and shell scripts and reduced turnaround time of output reports
• Developed a roadmap and conducted gap assessment of an existing large data mart to a centralized strategic sourcing system for a large investment firm which reduced the storage cost by 20% and enabled future applications scalability

Cook Pharmica LLC, Bloomington, Indiana January 2013 –December 2013 

Business Systems Analyst Intern (Information Technology Department) 

• Designed and developed reporting dashboards for forecasting seasonal pharmaceutical sales
• Led an end-to-end integration of an auto–labeler and its software with the existing systems and coordinated the label design with Cook Australia to reduce the labeling error rate from 40% to 0.5%

Wipro Technologies, Bangalore, India September 2010 – June 2012 

Project Engineer (Domain: Insurance) 

• Performed root cause analysis for the issues faced by the clients daily and provided quick resolutions within 24 hours
• Improved customer experience by optimizing the claims representative deployment workflow: performed gap analysis, gathered process requirements, and scheduled training for claims representatives